Payment Types

Placing Orders & Payment Types

With all methods of payment, a user navigates through the store adding items to his or her shopping cart. When order selection is complete, the user views the contents of the shopping cart to confirm that the order is accurate and then begins the checkout process. The first part of the checkout process is the Address Form. This form allows users to enter their full billing address. The shipping address only needs to be filled out if it is different than the billing address. After entering the address(es), the user must select the shipping method (UPS Ground, UPS Air, or Next Day Air). If no selection is made, it defaults to UPS Ground. After these entries have been made, the user selects one of three payment options.

Payment By Credit Card

Credit Card is the preferred method of payment in the SYKES On-Line Store. Cards accepted include Visa and MasterCard and items purchased are shipped immediately. After selecting items from the on-line store, select Check Out, enter the billing and shipping information, and then select the Pay By Credit button at the bottom of the form. The Credit Card Payment Form displays a brief summary of the user's order and requests the following information:

*Name on Card*	The user's name as it is shown on the credit card.
*Card Number*	The credit card number.
*Card Type*	The user may select either MasterCard or Visa from a drop-down list. Other cards are not supported at this time.
*Expiration Date*	Using drop-down lists, the user may select the date and year as shown on their credit card.

Payment By Mail

Users that wish to pay by mail may do so by selecting the Pay By Mail option. When Pay By Mail is selected, a page is returned displaying a copy of the order with itemized costs, applicable taxes, and shipping costs.

SYKES On-Line Store accepts payment by mail in the form of a cashier's check, money order, or personal check. Checks must be made out to Sykes Enterprises, Incorporated and mailed to:

Attn: Sykes On-Line Store
Sykes Enterprises, Incorporated
469 Harding Industrial Dr.
Nashville, TN. 37211

When the order is completed, an electronic copy of the order is also submitted to the on-line store database. When the printed version with the check is received, the order is checked and released for immediate shipping. Orders will not be shipped until payment is received.

Payment By Corporate Account

Users wishing to pay for items by Corporate Account may do so by selecting the Pay By Account button. When the button is selected, users are asked for their Corporate Account login name and password. (See Corporate Accounts for details.) If the user enters a correct name and password, a Corporate Account Payment form will appear requesting the following information:

*Name*	The name of the person filling out the form and making the purchase.
*Department*	The department in which the buyer/employee works.
*Branch Location*	The branch location where the employee works.
*Department Code*	The departmental billing code used by their department.
*Name of Client*	The name of the client or entity for which this item is being purchased.
*Purpose*	Enter a brief description of the purpose for this purchase.

Once the requested information has been filled out, the user presses the Submit button. If all information was entered properly, the user will receive a confirmation message with a reference number for the purchase. A confirmation notice will also be sent to the e-mail address of the person owning the corporate account. Please note that all Corporate Ids will be used for business purposes only and are not taxed.

Customer Service
Copyright 1998 Sykes Enterprises, Incorporated
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